zbazz Privacy Policy

1. Introduction

zbazz (operating at zbazz.bio) is committed to protecting the privacy and personal data of every person who uses the zbazz Platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and what rights you have in relation to your personal data. Please read this policy carefully before registering an account or using any feature of the zbazz Platform.

This Privacy Policy applies to all users of the zbazz Platform including registered account holders, visitors who browse the Platform without registering, and any person who contacts zbazz through any channel including email, live chat, or social media. By using the zbazz Platform you consent to the data practices described in this Privacy Policy.

Your Privacy at a Glance

1Data Controller

The data controller responsible for the personal data collected through the zbazz Platform is zbazz, operating online at zbazz.bio. zbazz determines the purposes and means by which personal data is processed, in accordance with this Privacy Policy. For any questions or requests relating to your personal data, you may contact zbazz's data team directly at the address below.

2Information We Collect

zbazz collects personal data in two ways: data you provide directly by interacting with the Platform, and data that is collected automatically when you access the Platform. The following table summarises the categories of personal data we collect and the context in which we collect them.

zbazz does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data, or data concerning a person's sex life or sexual orientation. If any such data is inadvertently shared with zbazz during a support interaction, it will not be stored or processed.

3How We Use Your Personal Data

zbazz uses your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

• Account Management: To create and manage your zbazz account, authenticate your identity at login, and maintain the security and integrity of your account.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and to maintain a complete financial record of all transactions associated with your account.
• Age and Identity Verification: To verify that you meet the minimum age requirement of 21 years, to conduct KYC verification as required prior to processing withdrawals, and to comply with applicable anti-money-laundering obligations.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide you with the assistance you request through live chat, email, or any other support channel zbazz operates.
• Responsible Gaming: To operate responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion. Technical and behavioural data may be used to identify patterns that suggest a player may benefit from responsible gaming support.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve Platform performance, game selection, user interface design, and the overall player experience for Bangladesh users.

4Legal Basis for Processing

zbazz processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual Necessity: Processing is necessary to perform the contract with you — specifically, to operate your account, process transactions, and deliver the gaming services you have subscribed to by registering at zbazz.
• Legal Obligation: Processing is necessary to comply with applicable legal and regulatory obligations including age verification, anti-money-laundering requirements, and fraud prevention obligations.
• Legitimate Interests: Processing is necessary for zbazz's legitimate interests in operating a secure, fair, and commercially viable platform — such as fraud detection, security monitoring, and aggregated platform analytics — where those interests are not overridden by your rights.
• Consent: For activities that are not covered by the above bases — primarily optional marketing communications — zbazz will ask for and rely on your explicit consent. You may withdraw this consent at any time by contacting zbazz support or updating your communication preferences in your account settings.

5Sharing Your Personal Data

zbazz does not sell, rent, or trade your personal data to any third party. We share your personal data only with the categories of recipient described below, and only to the extent necessary for the stated purpose.

• Payment Processors: bKash, Nagad, Rocket, Upay, and other payment service providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security frameworks. zbazz shares only the minimum data required to complete each transaction.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive a session token and account identifier to deliver game content within the zbazz environment. They do not receive your full personal profile.
• Regulatory and Law Enforcement Authorities: zbazz may disclose personal data to competent authorities where required by law, court order, or binding regulatory direction. Such disclosures are made only to the extent required and zbazz will notify you where legally permitted to do so.
• Technology and Infrastructure Providers: Cloud hosting providers, cybersecurity services, and fraud detection vendors may process personal data on zbazz's behalf as data processors under strict contractual confidentiality and security obligations. These providers may not use your data for their own purposes.

6Payment Data and Third-Party Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any other supported Bangladesh payment method, the transaction is processed directly through that payment provider's secure infrastructure. zbazz does not store full payment credentials such as complete mobile wallet PINs or full bank account numbers on its own servers. zbazz retains only a transaction reference, amount, timestamp, and masked payment method identifier for account record purposes.

Each payment provider operates under its own privacy policy and terms of service. zbazz recommends that you review the privacy documentation of any payment provider you use. zbazz is not responsible for the data practices of third-party payment providers once a transaction has been submitted to their gateway, though zbazz takes reasonable steps to select payment partners whose data protection standards are consistent with this Privacy Policy.

7Cookies and Tracking Technologies

zbazz uses cookies and similar tracking technologies to operate essential Platform functions and to improve the user experience. Cookies are small text files stored on your device. zbazz uses the following categories of cookie.

• Essential Cookies: Required for the Platform to function. These include session authentication tokens, security identifiers, and responsible gaming preference flags. Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which game categories attract the most engagement, and where the player experience can be improved. Analytics cookies do not identify you personally.
• Preference Cookies: Store your language preference, display settings, and other personalisation choices so that they are remembered across sessions. These cookies improve convenience but are not essential to Platform operation.

You may manage non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or be notified of cookies. Please note that blocking essential cookies will impair your ability to use the zbazz Platform correctly. zbazz does not currently use advertising or cross-site tracking cookies.

8Data Retention

zbazz retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or anti-money-laundering obligations. The following retention periods apply as a general guide.

• Active Account Data: Retained for the full duration of your account registration plus 5 years after account closure, to meet standard financial record-keeping and anti-money-laundering requirements.
• KYC and Identity Documents: Retained for 5 years from the date of verification or from the date of account closure, whichever is later. After this period, identity documents are securely deleted unless a legal hold applies.
• Support and Communications Records: Retained for 2 years from the date of the last interaction, unless the interaction relates to an unresolved dispute or a regulatory matter, in which case retention continues until the matter is fully resolved.

9Your Rights Regarding Your Personal Data

As a user of the zbazz Platform you have the following rights with respect to your personal data. To exercise any of these rights, please contact zbazz at [email protected]. zbazz will respond to all valid data rights requests within 30 calendar days. In complex cases this period may be extended by a further 30 days, in which case zbazz will notify you.

• Right of Access: You have the right to request a copy of all personal data zbazz holds about you. This is sometimes called a Subject Access Request. zbazz will provide this information in a structured, commonly used, machine-readable format.
• Right to Rectification: You have the right to request that zbazz corrects any inaccurate personal data we hold about you and completes any incomplete personal data, taking into account the purpose of the processing.
• Right to Erasure: You have the right to request that zbazz deletes your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (if consent was the basis for processing), or where you object to processing based on legitimate interests and there is no overriding ground to continue.
• Right to Restriction: You have the right to request that zbazz restricts the processing of your personal data in certain circumstances — for example while the accuracy of data you have contested is being verified, or while an objection you have raised is being considered.
• Right to Data Portability: Where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive the personal data you provided to zbazz in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to processing of your personal data where zbazz relies on legitimate interests as its legal basis. zbazz will cease processing unless it can demonstrate compelling legitimate grounds that override your rights, or the processing is necessary for the establishment, exercise, or defence of legal claims.

10Security Measures

zbazz takes the security of your personal and financial data seriously. The Platform implements a layered security architecture that includes 256-bit SSL encryption for all data in transit, secure password hashing using industry-standard algorithms, server-level firewall and intrusion detection systems, continuous automated fraud monitoring across all account activity, and regular independent security audits. All zbazz staff who handle personal data are subject to strict confidentiality obligations and receive ongoing data protection training.

No data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. While zbazz uses commercially reasonable security measures to protect your personal data, zbazz cannot guarantee absolute security. In the event of a data security incident that affects your personal data, zbazz will notify you promptly and will take all reasonable steps to mitigate the impact.

11Children's Privacy

The zbazz Platform is strictly restricted to adults aged 21 years and above. zbazz does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the zbazz registration and withdrawal process. If zbazz discovers that it has inadvertently collected personal data from a person under the age of 21, that data will be deleted immediately and the associated account closed, with any deposits returned at zbazz's discretion after deducting applicable costs.

12Marketing Communications

zbazz may send you promotional communications about bonuses, new games, tournaments, and platform updates where you have provided your consent to receive such communications at the time of registration or subsequently through your account settings. Consent to receive marketing is entirely optional and is not a condition of registration or continued use of the zbazz Platform.

You may opt out of marketing communications at any time by updating your notification preferences in your zbazz account settings or by contacting zbazz support at [email protected] with the subject line 'Unsubscribe'. Opting out of marketing does not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts, which zbazz may send regardless of your marketing preferences.

13Changes to This Privacy Policy

zbazz reserves the right to update or modify this Privacy Policy at any time. When material changes are made, zbazz will publish the revised Privacy Policy on this page, update the 'Last updated' date, and where appropriate, provide advance notice to registered account holders via their registered contact details. Your continued use of the zbazz Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

zbazz encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected. If you have concerns about any change to this Privacy Policy, please contact zbazz support before continuing to use the Platform.

Contact Us About Your Privacy

For any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact the zbazz data team. We aim to respond to all privacy-related enquiries within 5 business days. Support is available 24 hours a day, 7 days a week. Please do not send sensitive personal data or payment information via email.